Shipping policy

Shipping

Aurelisara
Daniel Silbermann
Sportallee 14, 22335 Hamburg, Germany
Email: info@aurelisara.store
Phone: +49 40 5302840

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Rigs and stations

Bars and small stations ship well protected; calisthenics rigs, gym sets, workout parks and the premium sport zone are heavy steel and ship on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible point, not installed. A competent installer foots the equipment in concrete over an impact-absorbing surface and checks the fixings. Chalk, grips, bands, anchors and flooring tiles ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.